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If life's easier on your mobile phone, download our 'Donate Blood' app for all your blood donation needs.
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Frequently asked questions
Get quick answers to your most asked questions about donating blood, coronavirus and more.
Check our FAQsSubmit your enquiry
Got a specific question? Send us your details and we'll get back to you asap.
If it's really urgent, don't hesitate to phone us – simply scroll down for details.
Tell us how you're feeling
If you've got a suggestion, complaint or compliment, we'll see how we can put your voice to good use:
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Give us a call
Sometimes it’s easier to speak to a human. Call us on 13 14 95 with any question, from eligibility to technology.
Check your time zone first
Note: our opening hours are Australian Central Standard Time. If you're in the eastern states, glance at your watch: the following times are half an hour behind you. If you're out west, the following times will be 1.5 hours ahead.
- Monday-Friday: 7.30am-7pm
- Saturday-Sunday: 8am-4.30pm
- National public holidays: 8am-4.30pm
Other numbers to know
- Phone calls may be recorded for quality or training purposes. Call 1300 606 833 if you'd prefer that your phone call isn't recorded.
- For enquiries about breast milk donation, call 1300 459 040.
- For enquiries about microbiome, call 1300 441 227.
Write to us
We love hearing from you. If writing is how you prefer to get in touch, send your feedback to one of the addresses below.
- Head office
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PO BOX 354, South Melbourne, VIC 3205
- Australian Capital Territory
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Donor Services Manager
17 O'Riordan Street, Alexandria, NSW 2015 - New South Wales
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Donor Services Manager
17 O'Riordan Street, Alexandria, NSW 2015 - Northern Territory
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Donor Services Manager
Level 6, 30 Currie Street, Adelaide, SA 5000 - Queensland
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Donor Services Manager
44 Musk Avenue, Kelvin Grove, QLD 4059 - South Australia
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Donor Services Manager
Level 6, 30 Currie Street, Adelaide, SA 5000 - Tasmania
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Donor Services Manager
100-154 Batman Street, West Melbourne, Vic 3003 - Victoria
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Donor Services Manager
100-154 Batman Street, West Melbourne, Vic 3003 - Western Australia
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Donor Services Manager
290 Wellington Street, Perth, WA 6000
Need to request access to personal information we may have on file? Download and complete this form, then submit your enquiry or post it to us.
Media
Got a media enquiry, or looking to film in one of our centres? Check out the Lifeblood media centre for our latest media releases, image and video library, or to contact our media team.
Health professionals
Lifeblood provides 24-hour nationwide access to Medical Officers (for post donation advice), Transfusion Medicine Specialists and our Customer Service Delivery team.
We can also offer advice regarding our products and services when your local health provider's clinical or laboratory specialists need additional support. Check your State/Territory below to find the relevant contact details.
After hours, please contact Customer Service Delivery who can refer you to an on-call Lifeblood Transfusion Medicine Specialist if required.
For Red Cell Reference visit here and for Transplantation and Immunogenetics Services visit here.
If you need to make a complaint you can do so here.
- Australian Capital Territory
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Medical Services
Phone: 1300 669 054
Fax: 02 9698 3979
Reception phone: 02 9234 2444
Level 3, 17 O'Riordan Street, Alexandria, NSW 2015Customer Service Delivery
Phone: 02 6206 6024 or 0411 095 344
Fax: 02 6206 6029
Open Monday to Friday 6am-2pm - New South Wales
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Medical Services
Phone: 1300 669 054
Fax: 02 9698 3979
Reception phone: 02 9234 2444
Level 3, 17 O'Riordan Street, Alexandria, NSW 2015Customer Service Delivery
Phone: 1300 478 348
Fax: 02 9234 2050
Open 24 hours - Northern Territory
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Medical Services
Phone: 1300 669 054
Fax: 08 8223 5833
PO Box 13, Adelaide Rundle Mall, SA 5000Customer Service Delivery
Phone: 08 8928 5116 or 0411 758 025
Fax: 08 8927 5461
Open Monday to Thursday 8.30am-5pm, Friday 8.30am-3pm - Queensland
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Medical Services
Phone: 1300 669 054
Fax: 07 3838 9421
44 Musk Avenue, Kelvin Grove, QLD 4059Customer Service Delivery
Phone: 07 3838 9010
Fax: 07 3838 9400 or 07 3838 9401
Open 24 hours - South Australia
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Medical Services
Phone: 1300 669 054
Fax: 08 8223 5833
PO Box 13, Adelaide Rundle Mall, SA 5000Customer Service Delivery
Phone: 1300 136 013
Emergency phone: 0400 880 409
Fax: 08 8225 8199
Open 24 hours - Tasmania
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Medical Services
Phone: 1300 669 054
Fax: 03 9694 0108
PO Box 354, South Melbourne VIC 3205
100-154 Batman Street, West Melbourne, VIC 3003Customer Service Delivery
Phone: 03 6215 4122
After hours phone: 0419 517 249
Fax: 03 6215 4197
Open Monday to Friday 6.30am-6pm - Victoria
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Medical Services
Phone: 1300 669 054
Fax: 03 9694 0145
PO Box 354, South Melbourne, VIC 3205
100-154 Batman Street, West Melbourne, VIC 3003Customer Service Delivery
Phone: 03 9694 0200
Fax: 03 9694 0245
Open 24 hours -
Western Australia
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Medical Services
Phone: 1300 669 054
Fax: 08 9221 3031
290 Wellington Street, Perth, WA 6000Customer Service Delivery
Phone: 08 6390 0101
Emergency phone: 08 9325 3030
Fax: 08 9221 1215
Open 24 hours
